Conference

Agenda



10:00 – 10:10 Opening Remarks

Panagiotis Marketos, Business Editor

1st SESSION: THE INTERNATIONAL PERSPECTIVE

10:10 – 10:40 Post Covid-19 Trends in Shopping Behavior

Eugene Theodore, International Consultant in Shopper Psychology & Behavioural Economics

10:40 – 11:10 Moving From Omni to Monochannel

Steve Lidbury, Executive Principal EMEA, EIGHT

11:10 – 11:40 Designing Engaging Experiential Spaces

Elina Chatzichronoglou, Retail Design Leader, SWATCH

11:40– 12:10

Panel Discussion

The International Perspective
How Covid-19 accelerates the transformation of physical stores in all aspects ranging from digital & phygital to shopping experience & operations.

  • Eugene Theodore, International Consultant in Shopper Psychology & Behavioural Economics
  • Steve Lidbury, Executive Principal EMEA, EIGHT
  • Elina Chatzichronoglou, Retail Design Leader, SWATCH

Moderator: Panagiotis Marketos, Business Editor

12:10 – 12:30 Virtual Networking Break

2nd SESSION: THE GREEK PERSPECTIVE

PART 1: BEST PRACTICES
12:30 – 12:45 Enabling Business Continuity in Retail

Dimitris Travlos, Head of Omnichannel Acceleration, ContactPigeon

12:45 – 12:50 Q&A session with Dimitris Travlos
12:50 – 13:05 Shopping Behavior Swift &  WOW CX Stories in the era of Covid-19

Anna Karadimitriou, VP, Customer Experience & Innovation, Focus Bari

13:05 – 13:10 Q&A session with Anna Karadimitriou
13:10 – 13:25 Vodafone Stores

Grigoris Tzanis, Head of Retail Products & Services, VODAFONE

13:25 – 13:30 Q&A session with Grigoris Tzanis
13:30 – 13:45 Coffee Island Shops

Michael Kamvysis, Managing Director, COFFEE ISLAND

13:45 – 13:50 Q&A session with Michael Kamvysis
13:50 – 14:05 Transition from Digital to a Physical Destination Brand Experience

Stefanos Falkonakis, Head of Digital & Marketing, INSURANCEMARKET.GR

14:05 – 14:10 Q&A session with Stefanos Falkonakis
14:10 – 14:25 Connecting e-Commerce with Physical Stores

Alexandros Papadopoulos, Store Manager Scan & Shop, DIAMANTIS MASOUTIS

14:25 – 14:30 Q&A session with Alexandros Papadopoulos
PART 2: ACADEMIC RESEARCH
14:30 – 14:45 Store Atmospherics, Shopper Experience & Covid-19

Georgios Baltas, Professor of Marketing, Director of the MSc in marketing & communication programme, Athens University of Economics and Business (AUEB – OPA)

14:45 – 14:50 Q&A session with Georgios Baltas
14:50 – 15:05 Exploiting Mobile & Digital Data

Leon Gavalas, General Manager, Bespot. / Researcher, ELTRUN

15:05 – 15:10 Q&A session with Leon Gavalas
PART 3: PANEL DISCUSSION
15:10 – 15:40

Panel Discussion

The Greek Perspective
What does the post Covid-19 day brings to both retailers & shoppers and how the future of physical stores looks like in the Greek market.

  • Antonis Zairis, General Manager & Deputy Vice President, Association of Business and Retail Sales of Greece (HRBA – SELPE)
  • Michael Kamvysis, Managing Director, COFFEE ISLAND
  • Petros Papagelis, Retail Network Director OTE GROUP
  • Nikos Varvadoukas, Chief Omnichannel Officer / Member of the BoD, COSMOS SPORT

Moderator: Velika Karavaltsiou, Journalist

Επικοινωνία


Συμμετοχές
Κωνσταντίνος Ραμπίδης, T: 210 66.17.777 (εσωτ.309) E: [email protected]

Χορηγίες
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Λίζα Αντωνιάδη, Τ: 210 6617777 (εσωτ. 158), Ε: [email protected]

Περιεχόμενο
Βασίλης Καφίρης, T: 210 66.17.777 (εσωτ. 132) E: [email protected]

Boussias Communications

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